Unique 3-layer nappy rash prevention. Contains tea-tree oil. Also used by cyclists as an anti-chafe cream and in the treatment of bed-sores.
Triple protection
Dr Spooks Baby Bum Cream forms a protective barrier that helps guard delicate skin against moisture and irritation. Its antibacterial and antifungal properties, supported by tea-tree oil, make it a versatile cream for nappy rash, chafing and pressure sores.
Uses
- Prevention and treatment of nappy rash in babies
- Anti-chafe protection for cyclists and sportspersons
- Care of bed-sores
Keep out of reach of children. Discontinue use if irritation occurs.
Apply a thin, even layer to clean, dry skin as needed. For external use only. Avoid contact with the eyes.
Keep out of reach of children. Discontinue use if irritation occurs.
Deliveries
Delivery is free on all orders over R450.00 and accordingly, if your Order value is less than R450, the delivery fee will be will displayed when you checkout and recorded in your Order confirmation and invoice, which will be emailed to You.
Delivery of Your Order will be made 3 to 10 business days from the date that your Order confirmation is sent to you, except during sales and/or special events, such as Black Friday or Cyber Monday, when delivery may take up to 21 business days. We do not guarantee that Your Order will be dispatched or delivered on any particular date and time.
Your Order will only be delivered to a valid address in South Africa, on business days between 08h00 and 17H00 and You, or the person accepting delivery on your behalf, may be requested to produce identification, when accepting the delivery of Your Order.
Two attempts will be made to deliver Your Order and should you fail, refuse or neglect to be available and accept the Order after 2 attempts, you may be liable for additional delivery charges or We may elect to cancel Your Order, in which event We will refund You the full transaction value less delivery charges already incurred and a reasonable administration charge.
Tracking Your Order
Within 48 hours of your Order having been shipped, you will receive an email confirmation containing your shipping details, a tracking number and a link to track your Order.
When your Order is delivered, You must inspect the Products and be satisfied that the Products conform to the quality and quantity You ordered and are free from any defects. You are not able to return any Products to Us with the courier and if you wish to return the Products, You must follow the returns procedure, as contained in our Online Returns Terms and Conditions.
Order Assistance
If you require assistance with your Order or have made a mistake with your Order, please contact us on 031 579 1216 or fran@keynotehealth.co.za for assistance.
Return & Refund policy
Keynote Health
We at Keynote Health are committed to your satisfaction with our products. We understand that sometimes a product may not meet your expectations, and we have outlined below our returns and refunds policy to ensure a seamless process for you to return a product if you are dissatisfied.
1. Eligibility for Returns
To be eligible for a return and full refund, please ensure that:
The product was purchased in the last 14 days.
The product is in its original packaging, unused, and in the same condition that you received it.
You have the receipt or proof of purchase.
2. Process for Returns
To initiate a return, please follow these steps:
Contact us at fran@keynotehealth.co.za to inform us of your intention to return the product. Please include your receipt or proof of purchase in your communication.
Once your return is accepted, we will provide you with instructions on how to send back the product. Please note that the customer is responsible for the return shipping costs unless the product is defective or damaged.
Pack the item securely and include the original receipt or proof of purchase with the return package.
3. Refunds
Upon receiving your returned item and inspecting the condition of your item, we will process your refund. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer’s policies.
4. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at fran@keynotehealth.co.za with details of the product and the defect or damage. We will promptly arrange for the return and replacement of the product or a full refund.
5. Questions
If you have any questions concerning our returns and refunds policy, please contact us at: info@keynotehealth.co.za
faq
How does it help with nappy rash?
It forms a protective barrier over the skin and draws on the natural antibacterial and antifungal properties of tea-tree oil — helping guard against the causes of nappy rash, not just soothing the symptoms.
Can it be used on newborns?
It's formulated for babies' delicate skin, but as with any new product on a newborn, it's best to check with your clinic nurse, pharmacist or doctor if you have any concerns, and to do a small patch test first.
Is it only for babies?
No - it's versatile. Beyond nappy rash, it's also used by cyclists as an anti-chafe cream and in the care of bed-sores, making it a useful cream to have in the house.
Does it contain tea-tree oil — is that safe for my baby?
Yes, tea-tree oil is a key ingredient and is included for its antibacterial and antifungal properties. For external use on the nappy area as directed. If your baby has sensitive skin or a history of skin reactions, patch test first and discontinue use if any irritation occurs.
How should I store it?
Keep it in a cool, dry place and out of the reach of children. Close the container after use and don't use it after its expiry date.
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